Get in touch
GoTripAble is run by one person. I aim to respond to all messages within 5 working days, and to complaints within 14 working days.
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General email
jacqueline.manning@gotripable.co.uk
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Data & privacy
toolkitapp@mail.uk
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Help & FAQ
Read the FAQ first
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GoTripAble takes all complaints seriously. Here is how we handle them.
Submit your complaint
Email jacqueline.manning@gotripable.co.uk with "Complaint" in the subject line, or use the contact form above and select "Complaint". Please include as much detail as possible — what happened, when, and what you would like us to do about it.
Acknowledgement
We will acknowledge your complaint within 5 working days of receipt.
Investigation & response
We aim to fully investigate and respond to all complaints within 14 working days. Where a complaint is complex, we may need up to 28 working days and will keep you informed of progress.
Resolution
We will tell you the outcome of our investigation and, where we have made an error, explain what we will do to put it right.
If you remain unhappy
If you are not satisfied with our response, you may escalate a data protection complaint to the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113. For other consumer complaints, you may contact Citizens Advice at citizensadvice.org.uk.
To exercise your rights under UK GDPR — including access, erasure, rectification, or objection to processing — email toolkitapp@mail.uk with "Data Subject Request" in the subject line. We will respond within 30 days.
For complaints about how we handle your personal data, you may also contact the ICO directly at ico.org.uk.
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